I. Placing an Order 訂購物品
What payment methods are available? 你們接受哪些付款方式？
We accept payments by FPS or bank transfer, or made using a valid Visa/Mastercard/American Express.
我們接受以轉數快或銀行轉帳，或以 Visa／Mastercard ／American Express 付款。
Can I add more items into my submitted order? 提交訂單後可以加入更多貨品嗎？
Once your order has been submitted, you cannot add additional items to the same order. To purchase additional items, you may submit a new order.
Can I cancel my orders? 我可以取消訂單嗎？
Sorry, orders placed cannot be cancelled. You can return your order and get a refund. Please refer to RETURNS & REFUND for more details.
II. Shipping and Delivery 送貨服務
What delivery options are available? 你們有送貨服務嗎？
You may choose to receive your orders by SF Express Cash on Delivery service or pick up at our store. SF Express Cash on Delivery service is available for all online orders to Hong Kong areas only, except for certain areas which are not covered by SF Express. For more information about the service area of SF Express, visit https://htm.sf-express.com/hk/tc/
我們提供順豐到付或門市自取兩種選擇。順豐到付服務範圍只包括運送於香港地區 ，除了部份不在順豐速運服務範圍內的區域，所有網上訂購均有送貨服務。有關順豐速運送遞的服務範圍，請參閱 https://htm.sf-express.com/hk/tc/
How long does delivery take? 送貨須時多久？
Orders are usually dispatched within 3 working days while the delivery takes 1-2 working days.
How much are delivery fees? 送貨服務收費如何？
Delivery fees depends on your order, average delivery fee cost around HK$35-40. For more information, please visit https://htm.sf-express.com/hk/tc/dynamic_function/price/.
III. Return and refund 退貨及退款
Are the products refundable? 可以退回及更換貨品嗎？
You may return any item(s) purchased online within 14 days of receipt.
The item(s) to be returned must meet below conditions:
1. Unused and undamaged with the original packing and product tag retained
2. Perishable Goods such as coffee beans are not eligible for return
How do I return a purchased items? 如何退回網上購買之物品？
To return, please send back the item(s) in the original packaging along with the original receipt to below address.
G/F, On Tin Centre,
1 Sheung Hei Street, San Po Kong,
Kowloon, Hong Kong
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. We are not liable for any damage or loss of returned item(s) during shipment.
請將需退回之貨品連同正本收據及原裝包裝交回門市「香港九龍新蒲崗雙喜街1號安田中心地下 Until Coffee」。所有退貨的運費由買方負擔，退貨運費不獲退回。
How long will it take to receive my refund? 退款需時多久？
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and credited to the original payment method within 7-14 working days. Processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.